Q. Do you accept
credit cards or debit cards ...?
A. Yes! We accept MasterCard, Visa & Discover.
Q. How do I get an estimate
...?
A. Either click on "Contact
Us" page. Fill out the form and
send it to us electronically & we will contact
you within one business day.
Or you may contact our office by phone
at 860-653-9581 or toll-free at 1-877-682-7663 Monday-Friday
8:00-4:30.
Q. Can I make payments
on my project over several months ...?
A. Although we don't directly provide financing through our own company,
we will be glad to connect you with several reliable
companies that finance home improvement projects.
A local bank with whom you currently
have accounts is often the least expensive option.
We ask for full payment upon completion of our work.
Q. Do I have to be at my house
when someone comes?
A. It is always preferable for us to meet with you
to assess all areas of your home that may impact the
accuracy of your estimate. Understanding your concerns
and needs will allow us to better meet your expectations.
Whether or not we meet with you, we can mail, e-mail
or FAX the completed estimate to you.
Q. Can someone give
me an estimate over the phone?
A. The only way we can provide an accurate and professional
estimate is to visit your home or business to gather
all job details.
Q. Why is a woman coming
out to do my estimate?
A. We send the person who is most qualified
for the type of work you are considering and some of
our most experienced estimators are women.
Q. Are you insured ...?
All of our employees, including our estimators, are fully
insured. Liability coverage protects you and your home
from any accidental damage that could occur during
work. Workers’ compensation insurance
protects our employees and minimizes liability for you
while we’re
on your property. Our coverage includes auto liability
insurance. Our insurance agent will provide you with
a current certificate of insurance made out in your
name prior to the beginning of work. This important step is suggested
by the CT Dept. of Consumer Protection for your protection.
Q. You have workers in my
neighborhood. Can one of them give me an estimate ...?
A. We
have dedicated estimators who have been trained to
accurately estimate construction projects. Although our job foremen
are happy to answer general questions from you, they
must stay with the crews for which they are responsible.
Our estimator provides you with undivided attention.
Q. Can you fix my problem while
you’re
here? It’s just a small repair...
A. Our estimators do
not carry equipment or materials to do repairs but
we can send out an experienced service technician to
take care of your repair on a time + materials basis.
Payment is due upon completion of your project.
Q. Are you available for
Saturday appointments...?
A. As much as possible, we try to
make most of our appointments on weekdays including
early morning and late afternoons. Some Saturday times may
be available for solar appointments. Please contact
our office to check availability.
Q. Do you give senior discounts
...?
A.If you are 65
or older and mention this to us, we will provide you
with a senior discount which will vary according to
the size of your project.
Q. Why didn’t your representative
leave the estimate at my house ...?
A. After speaking with you
and then drawing, measuring & taking photographs,
our estimator puts together a thorough, detailed printed
(not handwritten) estimate. The extra care we take
ensures you get the professional service you deserve.
Q. How soon will I have my estimate
...?
A. Normally, we can complete roof, siding, window & skylight
estimates within 48 hours. Occasionally, we need to
research material options which takes more time.
Residential solar estimates usually take less than
48 hours after we have a copy of your electrical bill
for comparison but commercial solar estimates may take
weeks to produce & send.
We send commercial estimates to our financial officer
to provide a more detailed analysis including projected rate of return
and possible tax options.
Sunroom, house addition & carpentry estimates may take
weeks, especially if we need estimates from plumbing,
electrical or other trade contractors.
If you provide us with a FAX number or e-mail,
we can get your estimates to you quicker than with standard
post office mail service.
Q. Where can I see the materials
you included in my estimate ...?
A.We can mail or drop off some
samples or meet with you to show them.
Q. Why did my estimating appointment
get re-scheduled ...?
A. Usually, the only reason for us to
re-schedule is because the weather is not cooperating.
Particularly, if we need to analyze your roof or skylights,
we need a dry day without high winds so we can go onto
your roof safely. If there is snow, we can’t see under
it to the roof & skylights below. We look at details that are not
visible from the ground and because we live in New England,
we have year ‘round weather surprises. We have an excellent
track record of keeping our appointments and arriving on time.
We respect your time & work
hard to keep our commitments to you. If we must re-schedule,
we try to give you as much notice as possible to minimize
impact. If we have a daytime phone number for you (work
or cell) we will call if we are running behind or have conditions
that require us to re-schedule.
Q. Why do you include more
things than my other estimates...? That makes my project
cost more.
A. We include all of the details we feel are desirable
for a professional project. Some of the quality details
in your estimate may be optional. We back up our work
with:
- Years of experience & a
good safety record.
- Substantial liability and workers’ compensation
insurance for your protection.
- Advanced training that allows us to provide
extended product warranties.
- Extensive list of happy
customers.
The best long term value and return on investment for your
remodeling dollar. We long ago decided that we would
rather explain our pricing structure and value than apologize for poor
results. Your home is not just where you live, it is also a substantial
long-term investment. Whether you are moving soon or planning to stay
in your home for a long time, quality remodeling pays you back year
after year by increasing the value of your home.
Our professionalism
= your peace of mind
Q. Will my house & yard
be a mess during work ...?
A. Although most types of remodeling are messy,
we clean up at the end of each day and thoroughly at
the end of a job. In the case of roofing, siding or
exterior carpentry, we use magnets in the yard to pick
up nails that are not visible to the naked eye. This protects
people & pets
from foot injuries.
In the event of snow, we return
to clean up as soon as possible after the snow melts.
Q. How do I see material colors to
make my selection ...?
A. Some color samples are small enough
for us to mail or drop off to you. Others are available for viewing
in our showroom and on the internet.
We can also provide you with an address list of finished
projects grouped by material & color so you can see them for yourself.
Customers tell us that it is much easier to choose colors when looking
at an entire house rather than small samples.
Q. I need a mason/ electrician / plumber
/ painter … Do you know a good one ...?
A. LS Remodeling
has a talented and professional painting staff to meet your needs
Please call for an appointment.
We also
keep updated lists of contractors who we feel provide
quality work & value. We’re happy to share their names with
you. Please call our office for a referral. And please
let them know how you heard about them.
Q. I’m ready to get
going. Do I just sign the estimate & mail it back to you ...?
A.
Please call our office so we can immediately save time
on our schedule for you. Then, we update your estimate with start & completion
dates, & other details to make it a legal contract. We will then
mail two copies to you. Please sign one copy & return it to us.
Of course, if you have any questions , please call
us.
And, by the way,
thank you for hiring us!
Q. Do
I need to send a deposit with my contract ...?
- With small projects that can be completed in just
a day or two, we don’t ask for a deposit.
- With special order
materials, we ask for a deposit equal to the
amount of the special order items.
- With larger projects, we ask for a deposit
equal to 1/3 of the contract with the balance
due upon completion.
- With a large project such as an addition, there may be phases
of payment.
- If your project is scheduled to start a month
or two from now, please sign and return your
contract as soon as you have chosen your colors. Unless we have
special order materials, don’t
send your deposit until we’re about to start your work.
Q. Do you offer a cash discount
...?
A. We process all payments through our checking account using
the same process so the invoice amount will remain
the same whether you pay us with cash, personal check, bank
check or credit card.
Q. Why is there a charge for
a portable toilet ...?
A. We include that charge only if
the house bathroom will not be available for our crew. This provides
comfort for the crew as well as a way of minimizing construction
debris tracked into your home. We remove the unit as
soon as possible after work is completed.
For specific product and service F.A.Q.s visit -
