Roofing F.A.Q.s

Q. What kind of roofing shingles do you install ...?

A. We are certified by GAF-Elk, CertainTeed, Owens Corning & Tamko which all manufacture asphalt shingles.

 

We also install cedar, vinyl slate & standing seam metal roofs. Our craftsmen are also available to fabricate beautiful standing seam copper for your project.

Q. Weren’t there defective shingles around the time my shingles were installed? Can I get money back from the manufacturer ...?

A. There were some industry-wide problems with asphalt shingles in the late 1980’s, which have been since resolved. Previous owners of your property may already have settled a claim but warranties differ from company to company. If your 25 year old roof is 17 years old, it may not be worth your time to pursue a warranty that is pro-rated for shingles only.

Today’s shingles are stronger than ever and carry warranties that are better than ever. Lighter shingle colors & good ventilation will extend the life of your new roof.

Q. How do I see material colors to make my selection ...?

A. Some color samples are small enough for us to mail or drop off to you. Others are available for viewing in our showroom and on the internet.

We can also provide you with an address list of finished projects grouped by material & color so you can see them for yourself.

Customers tell us that it is much easier to choose colors when looking at an entire house rather than small samples.

Q. If you are looking at my roof or skylights, will you have a ladder with you? I have one you can use...

A. We carry ladders & other tools necessary to inspect your house, skylights and roof. For reasons of safety, we prefer to use our own equipment as often as possible.

Q. How do I get an estimate ...?

A. Either click on "Contact Us" page. Fill out the form and send it to us electronically & we will contact you within one business day.

Or you may contact our office by phone at 860-653-9581 or toll-free at 1-877-682-7663 Monday-Friday 8:00-4:30.

Q. Do I have to be at my house when someone comes?

A. It is always preferable for us to meet with you to assess all areas of your home that may impact the accuracy of your estimate. Understanding your concerns and needs will allow us to better meet your expectations.

 

Whether or not we meet with you, we can mail, e-mail or FAX the completed estimate to you.

Q. Can someone give me an estimate over the phone?

A. The only way we can provide an accurate and professional estimate is to visit your home or business to gather all job details.

Q. How soon will I have my estimate ...?

A. Normally, we can complete roof, siding, window & skylight estimates within 48 hours. Occasionally, we need to research material options which takes more time.

If you provide us with a FAX number or e-mail, we can get your estimates to you quicker than with standard post office mail service.

 

See our list of general F.A.Q.s here.